Staff Training

An introduction to wines. Your staff will have the knowledge and also the service capabilities to offer and serve a range of wine varieties with confidence.

A basic introduction to spirits and cocktails.

What is the difference between a single malt and bourbon whisky? Just one of the topics covered plus an introduction to the current cocktail trends.

Your staff need to know what they are selling and how to sell it. Knowledge is King and this will also increase your dollar spend and the customer has confidence in the staff member serving them and will go along with recommendations even if at a higher price.

A basic introduction to front of house service including:

Guest arrival - meet and greet

Table settings, Order taking

Wine and beverage service

Food service, how to clear a table

How to cope with complaints

Efficient service

Coffee is such an important part of our industry and deserves to have your staff trained to a high and most important a consistent level. A three hour training session will put you on the right trek. 

Increasing your average customer spend is the most efficient way to increase profit because add-on sales come without the additional labour cost and most of the money will go to your bottom line. Learn how to increase the average spend of your customers.